Annual plan cancellation

[Priscila19]

Hy everyone. I canceled the annual plan after 2 months I had hired. I was charged 50% of what was left. On the billing date I was unable to make payment for this termination amount. Now I can make this payment but I can't find a way to do this, there is no option in the site. How to proceed?

Help, please?

[LinSims]

This is a public forum, not the link to Adobe support. Users here can't help with account or billing issues. 

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

[Nancy OShea]

Did you log-in to your Adobe Account?

https://account.adobe.com/plans

[Priscila19]

Yes, I did. But I still can't find a way to make this payment. 

I also tried the online chat, but I had no answer from Adobe support.