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Annual Refund/Change Account Question

New Here ,
Apr 18, 2020

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So, I had 2 annual subscriptions. 

 

One for the Photography Plan and one for the Premiere, both are due at different times of the year, one in Dec and the other in Feb.  

 

Because I have 2 different plans renewing at different time and because I wanted to add Adobe After Effects to my account, my goal was to upgrade my 2 accounts to ONE Creative Cloud All Apps account.

 

So, I cancelled my Premiere Plan which gives me access till Dec.  

 

In my Photography Plan,  I changed it to Creative Cloud All Apps.  Then it proceeded to tell me that they will give me a refund for the remaing months...til Feb.  All Good. 

 

But,  I should also get a refund for the remaing months on my Premiere Plan (since the Creative Cloud app includes all apps in this plan), instead of just getting access to it til Dec.

 

How do reach someone at Adobe to also get a refund on my Premiere Plan???  

 

Thank you.

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Annual Refund/Change Account Question

New Here ,
Apr 18, 2020

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So, I had 2 annual subscriptions. 

 

One for the Photography Plan and one for the Premiere, both are due at different times of the year, one in Dec and the other in Feb.  

 

Because I have 2 different plans renewing at different time and because I wanted to add Adobe After Effects to my account, my goal was to upgrade my 2 accounts to ONE Creative Cloud All Apps account.

 

So, I cancelled my Premiere Plan which gives me access till Dec.  

 

In my Photography Plan,  I changed it to Creative Cloud All Apps.  Then it proceeded to tell me that they will give me a refund for the remaing months...til Feb.  All Good. 

 

But,  I should also get a refund for the remaing months on my Premiere Plan (since the Creative Cloud app includes all apps in this plan), instead of just getting access to it til Dec.

 

How do reach someone at Adobe to also get a refund on my Premiere Plan???  

 

Thank you.

Topics

Billing

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31

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Most Valuable Participant ,
Apr 18, 2020

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Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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