Any chance of being able to cancel subscription

[jennyn43160771]

I'm in the middle of cancelling subscriptions I don't ned or use, to save money. Premiere Pro is one of those things. Is it possible to cancel without paying the fee?

[John T Smith]

As far as I know, when you cancel early you pay a penalty of 1/2 of the remaining contract amount

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

[jennyn43160771]

Thanks for that, but there is no chat available, and I can't find an email either. There might be too many people trying to contact them or something. Idk. 

[LinSims]

You can also try talking to customer support. Given the pandemic situation, Adobe seems to be very sympathetic about either canceling w/o penalty or waiving subscription fees for a couple of months. This is not an official policy, however. It seems to depend on your personal situation, but it can't hurt to ask.

[jennyn43160771]

Thanks, but customer support seems to be down though. That's what it seems like at least.

[LinSims]

There are long wait times now because of the pandemic. Try again later, and good luck to you.