Asking for support online and issues with Adobe agent access private email!

New Here ,
Nov 02, 2020

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This morining I contacted Adobe online for assistance with installations.  The agent though helpful proceeded to access my e-mail withour my persmission since he had remote access.  I have photographs of my communication chat box and do not appreciate and adobe agent doing something that is illegal.  I wish someone from adobe would contact me, I have tried so many way to file a complaint but the system they have does not seem to help.  Any suggestion as to how I can get a resolution to this?

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Adobe Employee , Nov 02, 2020
Jeff A Wright Adobe Employee , Nov 02, 2020
Arghavan, please do make any updates to your active support cases.  I am only responding to this public forum discussion to encourage you to continue working with our support team while the matter is investigated.   For future viewers of this public forum discussion, you can always use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update or provide feedback on your support experience.  Especially if you have unresolved errors or security...

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Adobe Community Professional ,
Nov 02, 2020

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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New Here ,
Nov 02, 2020

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No opne from Adobe seems to be interested in knowing that someone whome I gave access to help me installation accessed my email right infront of my eyes.  I would let this go, but the fact that there is no one for me to speak with regarding this issue is upsetting me.  If the online support agent accessed my email what else did he look into that I was not able to see!

 

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Adobe Community Professional ,
Nov 02, 2020

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How did you contact the Adobe Support Agent -- by phone or the official online chat system?

What is your Adobe Case number? 

https://account.adobe.com/plan

 

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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New Here ,
Nov 02, 2020

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I contacted them online though adobe site where I registered to use it.  A transcript of my chat is available to them while parts of it has been deleted because I just checked!

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Adobe Employee ,
Nov 02, 2020

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Arghavan5CFE, I am sorry for any difficulties you may have encountered while contacting our support team.  I am showing that your current inquiry is in progress under case ADB-16089845-D7L9.  Please use the secure process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you wish to make any additional updates to your active support case.

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New Here ,
Nov 02, 2020

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Thank you , finally someoen from adobe!

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Adobe Employee ,
Nov 02, 2020

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Arghavan, please do make any updates to your active support cases.  I am only responding to this public forum discussion to encourage you to continue working with our support team while the matter is investigated.

 

For future viewers of this public forum discussion, you can always use the process listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update or provide feedback on your support experience.  Especially if you have unresolved errors or security concerns, then only working with us directly will the error or concerns be addressed.

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Arghavan5CFE AUTHOR LATEST
New Here ,
Nov 02, 2020

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I will do so, thank you for your note and attention to my case.  

 

Arghavan

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New Here ,
Nov 02, 2020

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case numbers are:

 

first case communication online:  ADB-16088217-K9S6 , agent name Himanshu

second case communication online:  ADB-16088762-T7M8  agent name Asfiya

 

 

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New Here ,
Nov 02, 2020

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I did try to get through an agent on the phone as well, but she seemed not very useful.  I asked for a ticjket to be created and she never gave me the ticket number.  If they could pull up the chat record they will see what section have been deleted.

.

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