Auto Renewal

New Here ,
Sep 30, 2019

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Hello, I have been reading through the posts but havent had a chance to see if anyone has had any luck with this issue. 

 

I didnt get notified for my subscription auto renewal, and that was last month now they want me to pay a huge fee to cancel. I hardly use the captivate anymore so I didnt automatically assume to wait for the dates as its been a year. 

 

What are my options, I cant afford the cancellation fee nor can I afford to pay this monthly anymore. 

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Most Valuable Participant ,
Oct 04, 2019

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Hmm, Adobe says, "We will notify you as your 12-month renewal date is approaching and will advise you about any changes that may take effect."

 

https://helpx.adobe.com/manage-account/using/manage-auto-renewal-settings.html

 

So not sure, maybe the notice got put in your junk email box by your mail program?

 

Here are their official subscription terms: 

 

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

 

As for what you can do, here on this board we are mostly volunteers, so do not have the power to change subscriptions. Suggest you try contacting Adobe Customer Care directly and explaining the situation?

 

https://helpx.adobe.com/contact.html

 

It's not sure if that will help, but may be worth a shot.

 

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