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Automatically Renewed without notification and now requesting a £139 Cancellation Fee?

New Here ,
Dec 02, 2019

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I have just completed 12 months Creative Cloud All Apps on 30th November 2019.

 

I have not used the service as much as I'd hoped and I would like to cancel but as I have just missed the end of contract the service has automatically renewed without any notification. To cancel I am now being told I need to pay £139! 

 

Adobe I would really like to cancel the service but I think £139 is extortionate for a mistake and 1 day over?  Your chat support is not working so can someone please respond her or message my account. 

 

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Automatically Renewed without notification and now requesting a £139 Cancellation Fee?

New Here ,
Dec 02, 2019

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I have just completed 12 months Creative Cloud All Apps on 30th November 2019.

 

I have not used the service as much as I'd hoped and I would like to cancel but as I have just missed the end of contract the service has automatically renewed without any notification. To cancel I am now being told I need to pay £139! 

 

Adobe I would really like to cancel the service but I think £139 is extortionate for a mistake and 1 day over?  Your chat support is not working so can someone please respond her or message my account. 

 

Topics

Account management

Views

32

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Dec 02, 2019

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This is an open forum with space provided by Adobe, this is not Adobe support

 

Adobe sends a renewal notice to an account's email address as a reminder... I don't know how you missed your reminder

 

You are going to have to contact Adobe directly... nobody here can help

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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