automatically renewing at higher rate - can't reach customer support - stop payment via CC?

Community Beginner ,
Nov 04, 2019

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I had to do an independent search for an adobe phone number.  It's quite literally, not listed anywhere on this website.  After finding it through a 3rd party search engine, I called and now have a 1 HOUR 27 MINUTE HOLD TIME.   

This after receiving an email telling me my subscription will automatically renew at almost double my previous rate. 

If the call drops for any reason, I will surely have to call my credit card company and put a stop payment order to all services from adobe.  Maybe some other day I will be able to talk to an Adobe rep and get this resolved.   Or maybe I have to find/learn new software.

 

Very frusrated.  I've been a 'creative cloud' subscriber for two years and it was never this difficult to contact the company before.  

TOPICS
Account management, Creative Cloud

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Adobe Employee ,
Nov 04, 2019

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Hi Joe,


You may be able to self cancel using the process described here:
https://helpx.adobe.com/lv/creative-cloud/help/cancel-membership.html

 

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Most Valuable Participant ,
Nov 04, 2019

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Be warned that most times search engines give the phone numbers of imposters/scammers. Use only numbers from the site. 

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Community Beginner ,
Jan 24, 2021

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Congratulations on getting a "Renew" email. I didn't even get such a courtesy.

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Most Valuable Participant ,
Jan 24, 2021

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Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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