I am absolutely appalled. I cannot get my refund on something I was charged for. I went to support to figure this out and they tell me I wasn't charged? Then what is the $21.19 charge on my account telling me "Lightroom" was where this charge came from. They did nothing about this issue and kept telling me I had something wrong. I will never use this app again and will be telling others how terrible it is. I knew I was getting charged but I misunderstood the pricing of this subscription. I thought it was $19.99 a year $2 a month. I see on my charges it was the opposite of what I thought and assumed this would be an easy cancellation process but I was totally wrong. Don't get this app and fall into the trap I did.
When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
-click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730
You say it's bad customer service because YOU THOUGHT a $240/year app was $20/year, and signed up for a year, promising to pay? Whart do you expect them to do about your mistake?
Creative Cloud Photography Plan -- costs only $10/month x 12 months and includes: -- Photoshop CC and Photoshop on iPad -- Lightroom on desktop, mobile and the web -- Lightroom Classic -- Portfolio website + hosting -- Spark with premium features -- Bridge -- 20 GB cloud storage (upgradable to 1 TB). https://www.adobe.com/creativecloud/photography.html
4
Replies
AdChoices