Be Aware When Cancelling + Feedback to Adobe

Community Beginner ,
Oct 14, 2020

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Hi All,

 

I'm new here and am not sure if this is the right forum for the following, but I can't seem to find any other place for this and have contacted customer support online.

 

To Fellow Users: I had issues cancelling my plan and was ultimately charged an extra month before I caught the error.  The cancellation process is actually quite long, requiring SIX discrete steps to actually cancel.  If a user is not hyper focused on each of the steps, it's easy to think you have unsubscribed, when you're actually not finished.  Be sure you get an email confirmation.

 

To Adobe: As a marketing and customer services professional myself, I completely understand why you ask the questions and provide the information (e.g., customer retention, user feedback).  However, from user experience perspective I recommend that this be streamlined.  Six steps seems onerous for users.  And the tracker at the top that tells you where you are in the process is not particularly obvious so one knows that they still have multiple pages to get through to actually cancel.

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Adobe Community Professional ,
Oct 14, 2020

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Hi,

 

Thank you for posting your feedback and suggestion here.

 

Since this is a peer to peer forums, I would request you to share your Feedback and the suggested steps in the following Adobe Feature request form  : https://www.adobe.com/products/wishform.html so that your feedback reaches the Team who works on inculcating the feature.

 

Hope this helps. 

 

Thank you.

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Community Beginner ,
Oct 15, 2020

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I appreciate the feedback.  It seems that the site you provided is exclusively for Adobe products, not the Adobe website, which is where I experienced the issue.  If you know of any where else to submit this, I welcome the guidance.

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Adobe Community Professional ,
Oct 15, 2020

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Hi, 

 

I would like to inform you that you may Select the Product for which you have a Subscription as the Cancellation related to different Adobe products and subscriptions varies. In this case you may Select "Creative Cloud" and then Select "Feature Request" and add your feedbacks in the "Description" section.

 

The feedback will be shared with Engineering Team who can segregate and work on the feedbacks. 

 

Thank you.

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t.f80486786 AUTHOR LATEST
Community Beginner ,
Oct 23, 2020

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Thanks for the info.  I submitted as suggested.

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