Copy link to clipboard
Copied
Hi,
I have been on the adobe chat window for more than an hour and I am constantly being passed from one consultant to another. Now I am waiting for consultant number 4.
I wanted to cancel my subscription before it ends (thinking it will allow me to keep it until it ends) and will be thinking what I do before that, thinking of another offer or something. But just to be sure I don't get charged double amount (I subscribed last year for a smaller price), I wanted to cancel.
I got a consultant (Harish) saying he can keep me on the same plan for the same price, but he/she will need to cancel my current subscription today, refund me the pro rata amount, and charge me with a new subscription amount. Well it did not happen.
I got passed to another consultant (Atulya) from sales team... she/he passed to another one from Customer Care (Bhargav), who passed me to somebody in the Sales Team, this would be the 4th consultant I will be talking to and no resolution, probably. I am still waiting online for this 4th consultant to take over...
So basically, right now, I am without subscription, I can't work and what I have been promised did not materialized. But hey, Adobe canceled my subscription and I am still waiting and nothing to be done.
Copy link to clipboard
Copied
Ok, so the fourth consultant, Jha, Kunal, is looking into this.
But no change in things....
Copy link to clipboard
Copied
Looks like I have just been screwed. Been promised something that does not exist... well, what can I say... managed to activate a 7 day trial, to finish my projects. afterwards nobody knows. I could have left my subscription for another two weeks, but their consultant mislead and caused me some issues.