Being charged for school account (and how to cancel my subscription)?

[ESION]

I have a school account to use Creative Cloud which to my understanding is supposed to be free, and the semester I needed it is over, so i don't need it a this time anyway. However, on the same day of every month, I get a $21.23 charge reading "ADOBE *800-833-6687 PURCHASE ADOBE.LY/ENUS CA". My "My Plans" tab is blank, so I don't understand what I'm being charged for. Is there some kind of mistake? 

(P.S. Woudln't let me post without selection a topic even though none of them were relavant :P)

[John T Smith · Accepted solution]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
- or Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[MelInda2834320730px]

Your chat bot just linked me to this post.

Looks like you have a problem adobe. You are taking students money for a long time and offering poor support for them when you don't deliver.

[Test Screen Name]

We aren't Adobe!  Around $20 is the normal monthly charge for students, a special price for the first year. However, if your school said it was free, they must mean that they would pay for you. That seems to have gone wrong, and you need to talk to the school, to find out why they aren't paying if they promised to do so. Adobe don't have any support to do, you're paying the cheapest available price. 

[kglad]

@MelInda2834320730px 

what help do you need?

[MelInda2834320730px]

Adobe chat bot sent me to this page. 
I don't need community support, I need Adobe to improve their customer service and integrity.

thanks for asking though.

@MelInda2834320730px 

what help do you need?

By @kglad

[kglad]

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...