Being charged for school account (and how to cancel my subscription)?

[#1]

I have a school account to use Creative Cloud which to my understanding is supposed to be free, and the semester I needed it is over, so i don't need it a this time anyway. However, on the same day of every month, I get a $21.23 charge reading "ADOBE *800-833-6687 PURCHASE ADOBE.LY/ENUS CA". My "My Plans" tab is blank, so I don't understand what I'm being charged for. Is there some kind of mistake? 

(P.S. Woudln't let me post without selection a topic even though none of them were relavant :P)

[#2]

I have a school account to use Creative Cloud which to my understanding is supposed to be free, and the semester I needed it is over, so i don't need it a this time anyway. However, on the same day of every month, I get a $21.23 charge reading "ADOBE *800-833-6687 PURCHASE ADOBE.LY/ENUS CA". My "My Plans" tab is blank, so I don't understand what I'm being charged for. Is there some kind of mistake? 

(P.S. Woudln't let me post without selection a topic even though none of them were relavant :P)

[#3 · Accepted solution]

This is a public forum, you need the link to Adobe support, not other users
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https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
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-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long