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Being charged for school account (and how to cancel my subscription)?

New Here ,
Aug 01, 2020

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I have a school account to use Creative Cloud which to my understanding is supposed to be free, and the semester I needed it is over, so i don't need it a this time anyway. However, on the same day of every month, I get a $21.23 charge reading "ADOBE *800-833-6687 PURCHASE ADOBE.LY/ENUS CA". My "My Plans" tab is blank, so I don't understand what I'm being charged for. Is there some kind of mistake? 

 

(P.S. Woudln't let me post without selection a topic even though none of them were relavant :P)

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Cloud storage web assets

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Being charged for school account (and how to cancel my subscription)?

New Here ,
Aug 01, 2020

Copy link to clipboard

Copied

I have a school account to use Creative Cloud which to my understanding is supposed to be free, and the semester I needed it is over, so i don't need it a this time anyway. However, on the same day of every month, I get a $21.23 charge reading "ADOBE *800-833-6687 PURCHASE ADOBE.LY/ENUS CA". My "My Plans" tab is blank, so I don't understand what I'm being charged for. Is there some kind of mistake? 

 

(P.S. Woudln't let me post without selection a topic even though none of them were relavant :P)

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Topics

Cloud storage web assets

Views

46

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Aug 01, 2020

Copy link to clipboard

Copied

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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