Bestätigungscode nicht angefordert

New Here ,
Jun 24, 2020 Jun 24, 2020

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Hallo,

Ich erhalte seit Tagen alle 6 bis 12 Stunden eine Mail mit einem Bestätigungscode und habe davon keine selbst angefordert. In der Mail steht Folgendes: "Wenn du diesen Code nicht angefordert haben solltest, bin bitte umgehend Kontakt mit uns auf. "

Das möchte ich gern tun, aber der Link führt zu einer allgemeinen Übersicht, nicht zu einem Kontakt. 

 

Was soll ich tun?

Danke

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correct answers 1 Correct Answer

Most Valuable Participant , Jun 24, 2020 Jun 24, 2020
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to connect directly to a person rather than the AIDo be awa...

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Most Valuable Participant ,
Jun 24, 2020 Jun 24, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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New Here ,
Oct 16, 2020 Oct 16, 2020

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Ja, genau das ist mir auch passiert. Ich weiß nicht, wohin ich mich melden soll. Da  Adobe sehr unübersichtlich ist, habe ich nach einer halben Stunde die Testversion gekündigt. Nun bekomme ich weiterhin Codes, die ich nicht angefordert habe

 

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