BEWARE: ADOBE CHARGES HIDDEN FINES WHEN YOU WANT TO QUIT SUBSCRIPTION

New Here ,
Mar 05, 2021 Mar 05, 2021

Copy link to clipboard

Copied

Adobe,

 
My Subscription under e-mail: REMOVED
[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]
 
I need to cancel my subscription immediately and even get a refund for this month which was just charged (last payment) to me but during which I won‘t be using adobe products.
 
The main issue is that when I am trying to cancel my subscription I am going to be charged 236 euros just for quitting. Your staff is arguing that I didn‘t read the terms and conditions and sent to me a huge (unreadable) document in which I was supposed to spot this sort of fine that you are applying to me. I haven‘t seen a more unfair and disgusting practice in any other company, and especially a top company in the digital industry. Believe me, would you have been clear enough with this type of policies, I would have never contracted with you.
 
Come on. What is that? Hiding cancelation rates unreadable documents? Hiding it in a promotion? And pretend to charge me for a service/product I won‘t be using anymore? Are you really so unsure of the qualities of your own products and their capacity to generate revenue that you have to apply this disgusting and unfair practice?
 
Long story short. Please cancel my subscription immediately, with no penalties whatsoever (I really don‘t care about your DISHONEST terms and conditions). I am willing and I am not going to pay you one single dollar more now, and in case you pretend to charge me the quitting penalty, never again will I buy original Adobe software. 
 
Many thanks for your help and I hope you can respond accordingly.
 
Esteban Londono G
TOPICS
Account management

Views

43

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Most Valuable Participant ,
Mar 05, 2021 Mar 05, 2021

Copy link to clipboard

Copied

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

This is not Adobe support, nobody here can help

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Most Valuable Participant ,
Mar 06, 2021 Mar 06, 2021

Copy link to clipboard

Copied

If you don't read terms and conditions, your life will be full of unpleasant and expensive surprises. That you agreed to.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines