Bill from Adobe but not using any services

[makermom]

I was billed for Adobe Creative Cloud but have not subscribed. How do I get a refund and find out what this was for?

Thanks

[Just Shoot Me]

So you have never had a subscription to any Adobe product or service either on your phone/pad or computer?

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

[Nancy OShea]

Are you saying your credit card was charged for something you didn't order?  If so, contact your bank immediately. 

[ProDesignTools]

Please double-check to see if you are subscribed to any Adobe plan here:

https://account.adobe.com/plans

You can cancel a subscription here (although be aware of possible early termination fee if you have an annual plan):

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Hope that helps!

[Nancy OShea]

[Moderator moved from Licensing to Account, Payment & Plan.]