In february I subscribed to a one year student plan with monthly payments. Then I switched to the free temporary at-home access for students, thought the link provided by my college (Santa Monica College). I saw in Adobe FAQ that even if I already had a paying account, it was supposed to suspend my payments for 2 months, at least until the end of May. But I have actually been billed for those months. How can I get a refund?
This is a public forum, not the link to Adobe support -other users here can't help with an account problem Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long