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Billing issues, NFI on how to contact

New Here ,
Nov 20, 2019

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Cancelled plan, got hit with an unanticipated cancellation bill (Thanks Adobe, good way to guarantee I'll never come back).

 

Was in the process of changing payment card as previous had expired.

 

Received email stating that my payment had failed.

 

However, on viewing invoice, it looks like it is paid and looks the same as all previous invoices  (which were paid) look the exact same.

 

How do I contact Adobe billing? Replying to their email notification of failed payment bounced.

 

Adobe screen name is williamh51203093 and it'd be great if a rep from Adobe accounts would contact me. Have sat on online chat for 30 mins w no response.

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Account management, Billing

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Billing issues, NFI on how to contact

New Here ,
Nov 20, 2019

Copy link to clipboard

Copied

Cancelled plan, got hit with an unanticipated cancellation bill (Thanks Adobe, good way to guarantee I'll never come back).

 

Was in the process of changing payment card as previous had expired.

 

Received email stating that my payment had failed.

 

However, on viewing invoice, it looks like it is paid and looks the same as all previous invoices  (which were paid) look the exact same.

 

How do I contact Adobe billing? Replying to their email notification of failed payment bounced.

 

Adobe screen name is williamh51203093 and it'd be great if a rep from Adobe accounts would contact me. Have sat on online chat for 30 mins w no response.

Topics

Account management, Billing

Views

115

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 20, 2019 0
Adobe Community Professional ,
Nov 20, 2019

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