Highlighted

Billing problem emails should go to contract owner, but they don't

Community Beginner ,
Apr 21, 2020

Copy link to clipboard

Copied

I found out today that the "contract owner" on an Adobe team account does not receive emails from Adobe about billing problems, unless the contract owner also is assigned a license. 

This makes no sense and should be changed.

At our company we have someone who manages billing on our Adobe account. They are an admin on the account. They are the contract owner. This person is not a designer. They do not use Adobe products. Therefore they are not assigned a license.

Recently we had an issue with a credit card, so Adobe started sending emails saying "You need to update your information" and they had the contract owner's name on them. I forwarded the email to the contract owner and he told me he never received that email, so he didn't know about the need to update the credit card info.

I contacted Adobe support and asked them why he's not getting the emails, and they explained that only admins with a license get them. I explained that there's no reason for him to have an expensive license he doesn't use, just so he can get billing emails, but they said that's the way it's set up, and that's that.

I asked what would happen if we removed all admins, except the contract owner, and they said the emails would then be sent to licensees who aren't admins, but still not to the contract owner.

Adobe, please change this. The contract owner should receive emails about billing problems, whether or not they have been assigned a license.

Topics

Account management, Billing, Feature request

Views

253

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Billing problem emails should go to contract owner, but they don't

Community Beginner ,
Apr 21, 2020

Copy link to clipboard

Copied

I found out today that the "contract owner" on an Adobe team account does not receive emails from Adobe about billing problems, unless the contract owner also is assigned a license. 

This makes no sense and should be changed.

At our company we have someone who manages billing on our Adobe account. They are an admin on the account. They are the contract owner. This person is not a designer. They do not use Adobe products. Therefore they are not assigned a license.

Recently we had an issue with a credit card, so Adobe started sending emails saying "You need to update your information" and they had the contract owner's name on them. I forwarded the email to the contract owner and he told me he never received that email, so he didn't know about the need to update the credit card info.

I contacted Adobe support and asked them why he's not getting the emails, and they explained that only admins with a license get them. I explained that there's no reason for him to have an expensive license he doesn't use, just so he can get billing emails, but they said that's the way it's set up, and that's that.

I asked what would happen if we removed all admins, except the contract owner, and they said the emails would then be sent to licensees who aren't admins, but still not to the contract owner.

Adobe, please change this. The contract owner should receive emails about billing problems, whether or not they have been assigned a license.

Topics

Account management, Billing, Feature request

Views

254

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Apr 21, 2020

Copy link to clipboard

Copied

This is a public forum, not the link to Adobe support.

Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

 

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

 

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Apr 21, 2020

Copy link to clipboard

Copied

Also use the links below to make a request
-for Video & Audio & Animator programs https://adobe-video.uservoice.com/
-https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...