Billing problem

New Here ,
Nov 05, 2020

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Hi

I terminated my Illustrator subscription some time ago and added After Effects subscription insted but I´m still billed for Illustrator ? what to do ?

And it looks also like I was billed twice for After Effects this month, has anybody else had that happening ?

Kind reg. Fúsi.

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1 Correct Answer

LEGEND , Nov 05, 2020
Just Shoot Me LEGEND , Nov 05, 2020
This forum system is not a direct link to Adobe support.We are just users like you and can't help with account questions.You need to contact Adobe directly through the Chat system at the link below.https://helpx.adobe.com/contact/support.htmlSelect the chat icon at the bottom right of the page to open a chat session.Type in AGENT into the chat window to connect directly to a person rather than the AI System.Best of Luck   I moved your post over from the poorly named "Using the Community" forum, ...

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LEGEND ,
Nov 05, 2020

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This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

 

I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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fusiottars AUTHOR LATEST
New Here ,
Nov 05, 2020

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Thank you so much 🙂

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