I was overcharged by a month, called customer service and even sent them a screenshot of my account stating all the charges that occurred in one day on my account. Even with them seeing the screenshot they denied charging me an extra month, they said it was my bank, I knew that was BS, but gave benefit of doubt. Called the bank and they stated abode did indeed charge me for an extra month. So adobe is just leaving it at that. I don't have time in the day to deal with type of thing, on the fence about cancellation right now, as this is some garbage to deal with for a busy person. Anyone else deal with this?
Sorry for the frustration caused.
I see the support team confirmed there were 2 charges so I'll ensure they get this resolved and then follow up with you.
I was just charged twice 129.00 on june 2 then on the 6th of June charged 260.00 Bull crap and I can get ahold of anyone..? I am not sure why? this is wrong and the Covid is not allowing people to talk on the phone ? I mean really ?
I've been busy for the last year, really busy. I bought some images for the one time fee, then bought a few more. Now I find out that I have been charged for months. And they don't even have a record of the charges that they have been charging me. I need this refunded now, but have to take it to the bank because adobe won't do anything. They know who I am, my email, my account, and will keep charging me.
I understand your frustration, but I'd suggest you to get in touch with the Customer Care Team one more time:
» Contact Customer Care
Choose "Account issues" > "Payments, invoices, orders" > click on the blue "Show me my contact options"
button inside that window and choose your preferred method of contact (Chat or Phone). Give the agent all
the necessary details that you have, explaining him or her what went wrong and what's the matter. Please do
so in a friendly manner - we all are just humans
yep ADOBE has done this too mee also for an entire year, i figure their are more poeple this is happening too.