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Bought 2 plans by mistake, how to deal with it, please help.

New Here ,
Nov 19, 2019

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{Topic edited by moderator.]

 

I wanted to buy the student plan for the entire adobe package, inDesign, DW, PS, Ai, which i did. But on top of that i accidentally also bought photoshop as a standalone, and can see both payments have went through on my bank.

So i am wondering if it's possible to shut down the photoshop standalone, and perhaps get a refund since.. it feels pretty silly to be paying for photoshop times two, especially when i am a student with a very small pay.

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Correct answer by John T Smith | Most Valuable Participant

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Account management, Billing

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Bought 2 plans by mistake, how to deal with it, please help.

New Here ,
Nov 19, 2019

Copy link to clipboard

Copied

{Topic edited by moderator.]

 

I wanted to buy the student plan for the entire adobe package, inDesign, DW, PS, Ai, which i did. But on top of that i accidentally also bought photoshop as a standalone, and can see both payments have went through on my bank.

So i am wondering if it's possible to shut down the photoshop standalone, and perhaps get a refund since.. it feels pretty silly to be paying for photoshop times two, especially when i am a student with a very small pay.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

Topics

Account management, Billing

Views

90

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Nov 19, 2019

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This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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