Can I please get a definitive answer on how to cancel my free trials?

New Here ,
Jan 04, 2020 Jan 04, 2020

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I know there are several threads which ask this question, but none of them contain a clear and workable answer. How do I cancel my free trials?

 

Adobe has already tried charging my credit card and I have two other products which will be charged in two days. I am, honestly, really angry.

 

When I manage my plans in my Adobe Account, I can only see the products whose free trials have ended. And for those, I see no option to cancel my subscriptions to them, just to manage my payment information.

 

If I need to contact support to solve this problem, I am never using an Adobe product again.You should be able to cancel a free trial easily. This level of obscurity is insulting.

 

If anyone can provide a solution to this problem, please let me know.

TOPICS
Account management, Billing, CC FAQ, Creative Cloud, New user

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Most Valuable Participant ,
Jan 04, 2020 Jan 04, 2020

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New Here ,
Jan 04, 2020 Jan 04, 2020

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Respectfully:

 

I have, of course, visited the page you linked me to. My problem is that there is no way, short of contacting support, to cancel my subscriptions.

 

Below is a screenshot of my Plans screen. You can see that there's a problem with my payment information, which is presumably why I can't change my plan with Acrobat. This is already annoying, but the main problem is that I also have free trials for InDesign and Illustrator due in two days, and they are nowhere to be seen.

 

I know I will be charged when my trial ends, because they've attempted to charge me for Acrobat.

 

I can't understand why this is so difficult.

 

adobeplans.jpg

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Adobe Community Professional ,
Jan 04, 2020 Jan 04, 2020

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You can't cancel anything until you resolve your payment details.  That's how the system works.   And there's nothing we as fellow product users can do to help you with a payment problem.  Best advice, work directly with Adobe Customer Care via online chat.

Good luck!

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Jan 04, 2020 Jan 04, 2020

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Log-in to your Adobe account below with a good browser that supports cookies and does not contain script blockers. 

https://account.adobe.com/plans

Click on Manage Plans.  If that doesn't work, try using a different device or browser.

Failing that, scroll down the page to Contact Adobe button.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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