Highlighted

Can I reuse the email of a deleted account?

New Here ,
Sep 07, 2020

Copy link to clipboard

Copied

I used to have 2 Adobe accounts under two different email addresses. I recently deleted one of these accounts, but I want to change the primary email of my remaining account (the one with an active plan) to the email of my deleted account. When I try to do that, it says the email is taken. However, the account that uses this email should no longer exist. (Do I have to wait a few days before the email of that deleted account is out of the system?)

Is there a way I can change my primary email to the email of a deleted account?

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

I think not, but ask support to be sure

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Topics

Account management

Views

68

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Can I reuse the email of a deleted account?

New Here ,
Sep 07, 2020

Copy link to clipboard

Copied

I used to have 2 Adobe accounts under two different email addresses. I recently deleted one of these accounts, but I want to change the primary email of my remaining account (the one with an active plan) to the email of my deleted account. When I try to do that, it says the email is taken. However, the account that uses this email should no longer exist. (Do I have to wait a few days before the email of that deleted account is out of the system?)

Is there a way I can change my primary email to the email of a deleted account?

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

I think not, but ask support to be sure

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Topics

Account management

Views

69

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Sep 07, 2020

Copy link to clipboard

Copied

The signs are that the email is reserved forever, and cannot be reused.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Most Valuable Participant ,
Sep 07, 2020

Copy link to clipboard

Copied

I think not, but ask support to be sure

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Sep 08, 2020

Copy link to clipboard

Copied

The short answer to your question is NO.

 

Once you use an email address for an Adobe Account it can not be used again at Adobe.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Sep 08, 2020

Copy link to clipboard

Copied

When I asked support, they ended up telling me I would be able to use the email after the account is completely deleted in 30 days. Could this be possibly not true? If so, would I just be better off recovering the account, canceling my current plan, and getting a new plan on the account I was trying to delete? The bottom line is I want my plan under my primary email. Right now it's under an email that I want to stop using.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Sep 08, 2020

Copy link to clipboard

Copied

I have no idea IF what support told you abot the 30 day time limit is true.

 

As far af I know once an email address is used, YourUserName @ SomeEmailProviderDomainName . Com/Net/Org, for an account of any kind whether at Adobe or any other website, it can Not be used again, Ever, at that same site.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...