Can I switch products in my subscription

Community Beginner ,
Nov 26, 2020 Nov 26, 2020

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I'm not even sure how to ask this, or how to search for an answer, so maybe someone here can help me.

 

I recently added Premier Pro to my Photoshop subscription, but soon discovered that I should have gotten After Effects instead.  Adobe won't allow me to cancel the Pp subscription because it's under an annual plan.

Is there a way to switch from Pp  to Ae, since they are the exact same price?

 

Thanks!

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Most Valuable Participant ,
Nov 26, 2020 Nov 26, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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Adobe Community Professional ,
Nov 26, 2020 Nov 26, 2020

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You will incur a 50% early cancellation fee unless you can persuade an Adobe agent to waive that fee for you. 

 

The TERMS you agreed to when you joined:
https://www.adobe.com/legal/subscription-terms.html

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

Thanksgiving is a major holiday in the USA.  Phone support may not be available in all regions.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Most Valuable Participant ,
Nov 26, 2020 Nov 26, 2020

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Most video makers need BOTH apps. After Effects is absolutely unsuitable for making the final product for delivery to the user. 

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Most Valuable Participant ,
Nov 27, 2020 Nov 27, 2020

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PS since you may need 3 apps, what you might want to switch to is the All Apps plan, which will cost the same as Photoshop+Premiere Pro+After Effects. This will give you around 20 more apps for free that you might sometimes find handy (or not, but it doesn't get cheaper...)

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