Can't access any apps on my laptop, but my home computer is fine.

New Here ,
Nov 23, 2020

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When I try to actually use my apps from my laptop, nothing is available and it just says trial ended for all the apps I own. Yes I am logged in with the same account, yes I do have a subscription because I use them every day at home and money is coming out of my bank and to adobe every month.

Can somebody please tell me either how to fix this or how to actually contact someone? I've looked on the adobe help site for about 30 minutes and can't find out how the hell to actually talk with a human being. You thought a multi-billion dollar company almost completely based on graphic and website design would have something easier to navigate...

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Adobe Community Professional ,
Nov 23, 2020

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Hello @Archimage-,
To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Most Valuable Participant ,
Nov 23, 2020

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>says trial ended

 

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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LEGEND ,
Nov 23, 2020

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Are you actually Signed In to the CC desktop app with the Adobe ID used to Purchase the subscription you have?

 

That is all tyou have to do to make the programs go from Trial Mode to Full Mode.

You may have to Sign Out, Restart your compputer then Sign Back In.

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Adobe Community Professional ,
Nov 23, 2020

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Looks like you're not logged-in to a PAID plan.

Creative Cloud desktop app was changed recently, do you have latest version?

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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