Highlighted

Can't Access Email to Reset Password

New Here ,
Jan 07, 2020

Copy link to clipboard

Copied

Hello, 

 

I'm currently having issues trying to login to Adobe, This wasn't a issue last year but a forced password reset has been issued it seems, the only issue is that the email address used is no longer accessible. 

 

A FAQ states to log in to change the listed Email address but this isn't possible as it loops to requiring a email link to reset the password. 

 

I can't see any way to get support via phone or chat via the customer care page. It's just seems to loop around to a page with FAQ's on. 

 

Any help with this would be great

TOPICS
Account management

Views

41

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Can't Access Email to Reset Password

New Here ,
Jan 07, 2020

Copy link to clipboard

Copied

Hello, 

 

I'm currently having issues trying to login to Adobe, This wasn't a issue last year but a forced password reset has been issued it seems, the only issue is that the email address used is no longer accessible. 

 

A FAQ states to log in to change the listed Email address but this isn't possible as it loops to requiring a email link to reset the password. 

 

I can't see any way to get support via phone or chat via the customer care page. It's just seems to loop around to a page with FAQ's on. 

 

Any help with this would be great

TOPICS
Account management

Views

42

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 07, 2020 0
Adobe Community Professional ,
Jan 07, 2020

Copy link to clipboard

Copied

Hi

You can contact Adobe customer care via this link, https://helpx.adobe.com/contact.html

Click on the Chat icon lower right hand corner

2020-01-07 10_15_09-.png

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 07, 2020 0
New Here ,
Jan 07, 2020

Copy link to clipboard

Copied

Ah thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 07, 2020 0