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Can't cancel free trial turned to free 90 days without paying?

New Here ,
Dec 03, 2019

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So I signed up for the free trial, and forgot to cancel it. The card I put it I didn't have any money at the time, so I finally was able to contact customer support. I told them my situation, and asked to cancel. Well the lady offers me 90 more days free, so I accepted. (My email says 90 days but another part says a year free so I don't know what's up) so it's getting close to the 90 days, I try to cancel so I don't forget again and it says I have to pay an early termination fee. Ummm what, I was not informed enough, I didn't have any idea about this. So I contact customer support and ask to cancel and she's saying I can't either unless I want to pay a ridiculous amount of money. I had no idea what she was saying after that, that I had to wait until some date to cancel, what am I supposed to do? I'm not paying for this, and I just don't want to deal with this anymore, if I just let the payments fail will they eventually cancel it no hassle? This is the worst free trial experience I hate adobe. 

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Account management, Billing, CC FAQ, Creative Cloud, New user

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Can't cancel free trial turned to free 90 days without paying?

New Here ,
Dec 03, 2019

Copy link to clipboard

Copied

So I signed up for the free trial, and forgot to cancel it. The card I put it I didn't have any money at the time, so I finally was able to contact customer support. I told them my situation, and asked to cancel. Well the lady offers me 90 more days free, so I accepted. (My email says 90 days but another part says a year free so I don't know what's up) so it's getting close to the 90 days, I try to cancel so I don't forget again and it says I have to pay an early termination fee. Ummm what, I was not informed enough, I didn't have any idea about this. So I contact customer support and ask to cancel and she's saying I can't either unless I want to pay a ridiculous amount of money. I had no idea what she was saying after that, that I had to wait until some date to cancel, what am I supposed to do? I'm not paying for this, and I just don't want to deal with this anymore, if I just let the payments fail will they eventually cancel it no hassle? This is the worst free trial experience I hate adobe. 

Topics

Account management, Billing, CC FAQ, Creative Cloud, New user

Views

56

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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