Can't cancel my Adobe plan

New Here ,
Mar 20, 2021 Mar 20, 2021

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My trial ended on March 4th 2021. I logged on to my account on march 4th to cancel. There was a message: Your trial ends today. I treid to cancel but I couldn't. I searched on Adobe support and saw this: Don't see Cancel plan? The option isn't available if we're processing your payment or had a problem with it. Try again in 24 hours. I tried to cancel in the followig days but the cancell button still wasn't there. How can i cancel my plan?

Thanks

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Activation billing and install

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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Please contact Customer Care.

https://helpx.adobe.com/contact.html

 

This is a public forum and nobody here has access to customer data.

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New Here ,
Mar 20, 2021 Mar 20, 2021

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My trial ended on March 4th 2021. I logged on to my account on march 4th to cancel. There was a message: Your trial ends today. I treid to cancel but I couldn't. I searched on Adobe support and saw this: Don't see Cancel plan? The option isn't available if we're processing your payment or had a problem with it. Try again in 24 hours. I tried to cancel in the followig days but the cancell button still wasn't there. How can i cancel my plan?

Thanks

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Adobe Community Professional ,
Mar 20, 2021 Mar 20, 2021

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Hello @Grzegorz5C0E,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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