• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Can’t cancel my free trial

New Here ,
May 07, 2020 May 07, 2020

Copy link to clipboard

Copied

  • I have a free trial and cannot cancel it. It doesn't show up in my plans and I am not going to pay for a month. Credit card was asked to be put on file. Can't find a number to call. 
TOPICS
Billing

Views

495

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 07, 2020 May 07, 2020

Copy link to clipboard

Copied

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 07, 2020 May 07, 2020

Copy link to clipboard

Copied

I've done that and nothing comes out of it. I don't get a chat option or a number. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 27, 2020 May 27, 2020

Copy link to clipboard

Copied

LATEST

I also can't cancel and the plans don't even show up. This is so frustrating

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines