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Can’t cancel my free trial

New Here ,
May 07, 2020

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  • I have a free trial and cannot cancel it. It doesn't show up in my plans and I am not going to pay for a month. Credit card was asked to be put on file. Can't find a number to call. 

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Billing, Creative Cloud

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Can’t cancel my free trial

New Here ,
May 07, 2020

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  • I have a free trial and cannot cancel it. It doesn't show up in my plans and I am not going to pay for a month. Credit card was asked to be put on file. Can't find a number to call. 

Topics

Billing, Creative Cloud

Views

425

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May 07, 2020 0
Most Valuable Participant ,
May 07, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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May 07, 2020 0
New Here ,
May 07, 2020

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I've done that and nothing comes out of it. I don't get a chat option or a number. 

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May 07, 2020 0
New Here ,
May 27, 2020

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I also can't cancel and the plans don't even show up. This is so frustrating

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May 27, 2020 0