-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
I've done that and nothing comes out of it. I don't get a chat option or a number.
I also can't cancel and the plans don't even show up. This is so frustrating