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Can't cancel subscription

New Here ,
Jan 18, 2018

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I've been trying to get this problem resolved for quite a while now and I'm honestly getting extremely frustrated. I keep getting charged for a plan that when I go on my  account apparently does not exist. I go to my account, I look under plans and  orders and whatever else and it's blank but for the past  three months money has been pulled out of my account ( and I have proof of this). So either someone is lying or I'm getting charged for something I don't have. I've tried looking up forums and contacting support and I either get no line of communication started or told to cancel a plan that is not on my account. I'm honestly just tired of the unprofessionalism displayed by adobe and I don't want to be referred to any chats  that won't ever start or  go to my account and try an option that does not exist,  I want someone  who has the power to cancel whatever invisible source is pulling money form my account to do so. Is there anyone who can do that.?

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[Moved from the Comments forum to the Creative Cloud forum... Mod]

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1 Correct Answer

Adobe Employee , Jan 22, 2018
KanikaS Adobe Employee , Jan 22, 2018
Hi Suhas, I see you have an active Creative Cloud Photography subscription under the same ID as wit forums. In order to get the subscription cancelled, you need to Contact Customer Care. They will be able to assist you with the same. Feel free to update the thread for more questions. Thanks Kanika

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Most Valuable Participant ,
Jan 18, 2018

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This is an open forum with mostly other users... who can't help with a subscription problem

Since the chat people can't find a subscription for your email address, contact your credit card company and have them stop payment

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Adobe Employee ,
Jan 19, 2018

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Hi Babs,

I see you have an Adobe account under the same email as with forums, however, there is no active subscription under this ID.

Is there a different ID that you are using? How much amount are you being charged? Could you please send us the other ID is a private message so that we can check what can be done?

Thanks

Kanika

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New Here ,
Nov 16, 2019

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Hello Kanika,

I remember cancelling the plan within the first 14 days last year, however, I was still charged randomly this year. Regardless, I have been trying to cancel the plan, but every time I press cancel, it says that my request can't be processed. 

Please assist me regarding this. 

Thank you. 

 

 

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New Here ,
Jan 20, 2018

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I have a similar problem! The chat customer support also seems quite pathetic. I had informed my decision to unsubscribe from my plan in aug 2017 and I see that the second year had been charged! I don’t even an option to unsubscribe through my dashboard. I am at the mercy of the customer support to cancel and the customer support does t seem to help! Quite frustrated!!

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Adobe Employee ,
Jan 22, 2018

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Hi Suhas,

I see you have an active Creative Cloud Photography subscription under the same ID as wit forums. In order to get the subscription cancelled, you need to Contact Customer Care.

They will be able to assist you with the same. Feel free to update the thread for more questions.

Thanks

Kanika

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Community Beginner ,
Feb 22, 2018

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I was having the same problem trying to cancel my Adobe PDF monthly  subscription. I didn't have the "Cancel Plan" button, either, and every time I clicked on "Contact Support," it would take me to the same menu. Please help urgently.

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Community Beginner ,
Feb 22, 2018

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Your Contact Customer Care.   link doesnt work. Please click on it and try it out yourself. I called Singapore Adobe nobody pick up at all. I am very scare now. I called my bank to block my credit card. This is a huge inconvenient to me. Honestly is this a scam!? I seriously reserve the right to sue your company. Adobe published world wide able to cancel within 14 days with full refund but since 2013 this was never possible. Google and you can all the people's comments and fustration till today. I will never buy anything from adobe ever ever again in my life. It's a super terrifying experience.

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New Here ,
Nov 15, 2020

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Hi I have had a similar situation just spent one hour on chat and all you get is some sales pitch to stay and no resolution I am lodging a formal complaint via bank and lawyers as the transcript shows complete attempts to continue to defraud despite trying to cancel subscription since April 2019 costing me over £300 for a dormant inaccessible account 

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New Here ,
Jul 07, 2018

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Hi Adobe,

I had the same issue as well. I've actually CANCELLED my product on Feb 2017 as the 1 year product will end in March 2017. I saw my transactions have been charged from April 2017 - June 2018.

I have not updated my credit card info as it has expired. I have no idea how they can still charge a monthly fee back to my current account.

There isn't a "CANCEL" button beside my "Manage Account".

From the start, they didn't even want to cancel your product and just verbally tell you they have cancel it. I WANT MY REFUND BACK!

Please explain.

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New Here ,
Jul 07, 2018

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I am lodging a report with my bank and Consumers Association of Singapore (CASE) and SG police report. If there's isn't any action at Adobe end. It's such a disgrace to such big organisations and it's unable to cancel my subscription.

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