I am trying to get in support with adobe regarding billing issues. However, I can't seem to be able to get in contact with an agent or any email links that I could contact. I really need to contact customer support. Why is there an option to contact customer care but not access it? Does anyone know why or how I can contact support asap?
I thought I was paying for an education price when I am eligible however it seems I was billed the "Full" price rather than the student price. I didn't notice this until now since it was on auto renew. It's irritating because I am unable to contact help when it just loops to the same page over and over again. Plus the fact that I cannot use 100% of my student plans.
Adobe Community Professional, Aug 06, 2020Aug 06, 2020
Nancy OShea • Adobe Community Professional, Aug 06, 2020Aug 06, 2020
Use another device/browser (Chrome or Firefox) that does not have script blockers.
You have 24/7 access to your account online. Please log-in to your account below. This will tell you what you're paying for, how much and when it expires. https://account.adobe.com/plansIf you still need help, scroll down to Contact Adobe on the same page.
Click the chat icon.
Type AGENT followed by enter key.
Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long