Can't get in contact with customer support regarding billing

New Here ,
Aug 06, 2020 Aug 06, 2020

Copy link to clipboard

Copied

I am trying to get in support with adobe regarding billing issues. However, I can't seem to be able to get in contact with an agent or any email links that I could contact. I really need to contact customer support. Why is there an option to contact customer care but not access it? Does anyone know why or how I can contact support asap? 

 

 

 

I thought I was paying for an education price when I am eligible however it seems I was billed the "Full" price rather than the student price. I didn't notice this until now since it was on auto renew.  It's irritating because I am unable to contact help when it just loops to the same page over and over again. Plus the fact that I cannot use 100% of my student plans.

TOPICS
Account management, Billing

Views

70

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , Aug 06, 2020 Aug 06, 2020
Use another device/browser (Chrome or Firefox) that does not have script blockers.    You have 24/7 access to your account online.  Please log-in to your account below. This will tell you what you're paying for, how much and when it expires. https://account.adobe.com/plansIf you still need help, scroll down to Contact Adobe on the same page.   Click the chat icon.  Chat icon Type AGENT followed by enter key.  

Likes

translate

Translate

Translate
Most Valuable Participant ,
Aug 06, 2020 Aug 06, 2020

Copy link to clipboard

Copied

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Aug 06, 2020 Aug 06, 2020

Copy link to clipboard

Copied

Use another device/browser (Chrome or Firefox) that does not have script blockers. 

 

You have 24/7 access to your account online.  Please log-in to your account below. This will tell you what you're paying for, how much and when it expires.
https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe on the same page.  

Click the chat icon. 

Chat iconChat icon

Type AGENT followed by enter key.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines