can't sign in & can't access chat

New Here ,
Feb 29, 2020 Feb 29, 2020

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hi all,

 

I activated 2 step sign in, which has an old phone number. So now I can't sign in, to fix the phone number. And I can't find "lets chat" anywhere...I have been searching for almost an hour.

 

I'm very unimpressed with adobe right now. 

 

and I'm very grateful to whoever can help me. TIA

 

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Account management

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correct answers 1 Correct Answer

Adobe Community Professional , Mar 01, 2020 Mar 01, 2020
Can you try a different device/browser and log-in to your account settings below? https://account.adobe.com/security   If you still need help, scroll down to Contact Adobe on the same page.

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Most Valuable Participant ,
Mar 01, 2020 Mar 01, 2020

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Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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New Here ,
Mar 05, 2020 Mar 05, 2020

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Much thanks for your reply. This didn't work for me, but someone else's
suggestion did. Cheers Gemma

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Adobe Community Professional ,
Mar 01, 2020 Mar 01, 2020

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Can you try a different device/browser and log-in to your account settings below?

https://account.adobe.com/security

 

If you still need help, scroll down to Contact Adobe on the same page.

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 05, 2020 Mar 05, 2020

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Thank you!!
Somehow this link worked. I'm very grateful.

Gemma

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