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Can't subscribe to Creative Cloud as I canceled my After Effects and it's still active

New Here ,
Mar 03, 2020

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I was subscribed to the After Effects monthly plan for a couple of months until I recently decided to also subscribe to the montly Photoshop package. 

 

I canceled both of them to subscribe to the Creative Cloud All Apps but I get this message:

"In order to upgrade to a Creative Cloud All Apps, we have to cancel your current After Effects (Plan mensual) subscription. Please click below."

I can't really do anything else as my After Effects subscription is already canceled but it's just running out.

Is there any way to contact Adobe support personally to fix this issue? I need to use the other Adobe apps but can't subscribe to them.


Thanks!

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Topics

Account management, Activation, Billing, CC FAQ, Creative Cloud

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59

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Can't subscribe to Creative Cloud as I canceled my After Effects and it's still active

New Here ,
Mar 03, 2020

Copy link to clipboard

Copied

I was subscribed to the After Effects monthly plan for a couple of months until I recently decided to also subscribe to the montly Photoshop package. 

 

I canceled both of them to subscribe to the Creative Cloud All Apps but I get this message:

"In order to upgrade to a Creative Cloud All Apps, we have to cancel your current After Effects (Plan mensual) subscription. Please click below."

I can't really do anything else as my After Effects subscription is already canceled but it's just running out.

Is there any way to contact Adobe support personally to fix this issue? I need to use the other Adobe apps but can't subscribe to them.


Thanks!

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Topics

Account management, Activation, Billing, CC FAQ, Creative Cloud

Views

60

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Mar 03, 2020

Copy link to clipboard

Copied

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

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Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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