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Can't use an e-mail address of an earlier closed account (error given)

New Here ,
Aug 04, 2020

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So here's the deal: some years ago I used to have an Adobe account using e-mail address "x" (I'm not comfortable sharing my actual address here). This account has long been closed.

 

I now have an account using e-mail address "y" with a yearly subscription. Now I want to change address "y" for "x" but the system replies that it's already in use. If I try to login using "x" however it tells me it's deactivated. So now I'm stuck.

 

I like to get into contact with a support person who can remove "x" properly out of the system, so I can use it again. I've already tried calling, but the connection is so horrendous that can't understand a word support is saying.

 

Please help me out.

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Correct answer by John T Smith | Most Valuable Participant

I don't know if support will be able to help, but here it is

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Account management

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Can't use an e-mail address of an earlier closed account (error given)

New Here ,
Aug 04, 2020

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So here's the deal: some years ago I used to have an Adobe account using e-mail address "x" (I'm not comfortable sharing my actual address here). This account has long been closed.

 

I now have an account using e-mail address "y" with a yearly subscription. Now I want to change address "y" for "x" but the system replies that it's already in use. If I try to login using "x" however it tells me it's deactivated. So now I'm stuck.

 

I like to get into contact with a support person who can remove "x" properly out of the system, so I can use it again. I've already tried calling, but the connection is so horrendous that can't understand a word support is saying.

 

Please help me out.

Most Valuable Participant
Correct answer by John T Smith | Most Valuable Participant

I don't know if support will be able to help, but here it is

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

TOPICS
Account management

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Aug 04, 2020 0
Most Valuable Participant ,
Aug 04, 2020

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I imagine emails are locked forever, and don't become free. You can try remembering the password you originally used.

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Aug 04, 2020 0
Most Valuable Participant ,
Aug 04, 2020

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I don't know if support will be able to help, but here it is

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Peru Bob LATEST
Adobe Community Professional ,
Aug 04, 2020

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"I like to get into contact with a support person who can remove "x" properly out of the system"

I don't believe that can be done.  Once an account is closed, the email associated with the account can't ever be used again on another Adobe account.

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