• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cancel Abo - Error/Abo kündigen - Fehler

New Here ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

ENG

Hello,

I would like to cancel my CC Abonement, but somehow after I choose my reason and click "next" it shows an error that says I should wait and try later or contact the support. But the support isn't available.

Will this be fixed?

 

GER

Hallo, 

ich würde gerne mein CC Abo kündigen, aber, warum auch immer, wird mir eine Fehlermeldung angezeigt, nachdem ich meine Gründe für die Kündigung angebe und auf "weiter" klicke. Das Support-Fenster sagt, dass es geschlossen hat, obwohl die Öffnungszeiten etwas anderes sagen.

Wird das gefixt?

 

2020-09-23.png

Edit:

Now I also get this error

Capture.PNG

 

Greetings

4nnki

Views

186

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 23, 2020 Sep 23, 2020

Copy link to clipboard

Copied

LATEST

Thank you! I tried again and disabled my adblocker. This time it worked!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines