Cancel Abo - Error/Abo kündigen - Fehler

New Here ,
Sep 23, 2020

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Hello,

I would like to cancel my CC Abonement, but somehow after I choose my reason and click "next" it shows an error that says I should wait and try later or contact the support. But the support isn't available.

Will this be fixed?

 

GER

Hallo, 

ich würde gerne mein CC Abo kündigen, aber, warum auch immer, wird mir eine Fehlermeldung angezeigt, nachdem ich meine Gründe für die Kündigung angebe und auf "weiter" klicke. Das Support-Fenster sagt, dass es geschlossen hat, obwohl die Öffnungszeiten etwas anderes sagen.

Wird das gefixt?

 

2020-09-23.png

Edit:

Now I also get this error

Capture.PNG

 

Greetings

4nnki

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Adobe Community Professional ,
Sep 23, 2020

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Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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4nnki AUTHOR LATEST
New Here ,
Sep 23, 2020

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Thank you! I tried again and disabled my adblocker. This time it worked!

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