I signed up to Adobe services through my university email, and it says my account is linked with my University. I did this to make use of a 7 day free trial of Adove Pro DC, where I had to fill in payment details to use it but was under the assumption I could cancel before my trial ended and payments began.
When I look at the PLANS section on my Adobe account, nothing is there, so I cannot cancel my subscription? I was wondering if this was because I set up my account through my uni email? Or maybe I cannot see the plan as its a trial? Either way I am now worried I am going to have to pay for a month of Adobe Pro DC even though I'm done using it, and was convinced it was free and I wouldnt have to pay?
Please help, thank you
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Acrobat Pro DC is included in the paid Creative Cloud All Apps plan.
Acrobat Reader DC is FREE.
Please log-in to your Adobe account below. Click Manage Plans > Cancel
If you still need help, scroll down to Support on the same page and click on Contact Adobe.
Thank you for your response and advice, however the issue I am trying to express is that nothing appears in my plans section so I cannot access the manage plans > cancel page despite believing I signed up for the plan. When I go to "My Plans" it says "You have no items available".
Did you use a different ID and password for your 2nd plan?
Yes apparently I did hahaha thank you for pointing that out. I can see the plans on this account. Many thanks 🙂
Glad you got it all sorted.