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Cancel Acrobat Pro DC subscription on University linked account

New Here ,
May 08, 2020

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I signed up to Adobe services through my university email, and it says my account is linked with my University. I did this to make use of a 7 day free trial of Adove Pro DC, where I had to fill in payment details to use it but was under the assumption I could cancel before my trial ended and payments began. 

When I look at the PLANS section on my Adobe account, nothing is there, so I cannot cancel my subscription? I was wondering if this was because I set up my account through my uni email? Or maybe I cannot see the plan as its a trial? Either way I am now worried I am going to have to pay for a month of Adobe Pro DC even though I'm done using it, and was convinced it was free and I wouldnt have to pay? 

Please help, thank you 

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

Did you use a different ID and password for your 2nd plan?

 

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Account management, Billing

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Cancel Acrobat Pro DC subscription on University linked account

New Here ,
May 08, 2020

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I signed up to Adobe services through my university email, and it says my account is linked with my University. I did this to make use of a 7 day free trial of Adove Pro DC, where I had to fill in payment details to use it but was under the assumption I could cancel before my trial ended and payments began. 

When I look at the PLANS section on my Adobe account, nothing is there, so I cannot cancel my subscription? I was wondering if this was because I set up my account through my uni email? Or maybe I cannot see the plan as its a trial? Either way I am now worried I am going to have to pay for a month of Adobe Pro DC even though I'm done using it, and was convinced it was free and I wouldnt have to pay? 

Please help, thank you 

Adobe Community Professional
Correct answer by Nancy_OShea | Adobe Community Professional

Did you use a different ID and password for your 2nd plan?

 

Topics

Account management, Billing

Views

537

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Adobe Community Professional ,
May 08, 2020

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Acrobat Pro DC is included in the paid Creative Cloud All Apps plan. 

Acrobat Reader DC is FREE.

 

Please log-in to your Adobe account below.  Click Manage Plans > Cancel
https://account.adobe.com/plans
If you still need help, scroll down to Support on the same page and click on Contact Adobe.

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
May 09, 2020

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Thank you for your response and advice, however the issue I am trying to express is that nothing appears in my plans section so I cannot access the manage plans > cancel page despite believing I signed up for the plan. When I go to "My Plans" it says "You have no items available". 

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Adobe Community Professional ,
May 09, 2020

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Did you use a different ID and password for your 2nd plan?

 

Nancy O'Shea, ACP
Alt-Web.com

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New Here ,
May 10, 2020

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Yes apparently I did hahaha thank you for pointing that out. I can see the plans on this account. Many thanks 🙂 

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Adobe Community Professional ,
May 10, 2020

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Glad you got it all sorted. 

 

Nancy O'Shea, ACP
Alt-Web.com

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