Cancel annual subscription (under trial period)

New Here ,
Mar 31, 2020 Mar 31, 2020

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Hello,

 

I've been able to contact, write or reach SUPPORT service within Adobe. When i download the trial version of InDesign and Photoshop, i've noticed that i was subscibing for an annual subscription ! 

 

I see today that i have 14 days after this to cancel everything. I still have 6 days in front of me.

 

But, it's impossible to reach Adobe, to write them. No mail adress, no link for this. 

 

I've tried desperatly since this morning to find some help to reach ADOBE and mail them my cancelation. 

 

Could anyone help me ?

 

Thanks !

 

JM

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Adobe Community Professional ,
Mar 31, 2020 Mar 31, 2020

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excofon, good evening.
We don't know which email address you sent it to, but that doesn't mean it's a cancellation.
You will not be able to cancel your contract unless you follow the instructions below or contact Customer Care.

 

Cancel Adobe trial or subscription

 

Adobe Help Center

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TkfY(ACP),JAPAN

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