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Cancel CC before rejoining

New Here ,
Nov 07, 2019

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My annual subscription (paid monthly) expires on November 25, but I've seen a new deal that will save me £15/month (freelancers need all the help they can get!).

 

If I cancel my subscription will CC immediately be unavailable to me or will it continue until November 25th?

 

If I then start a new account will I lose anything in the process?

 

Many thanks,

 

Julie

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Account management, Creative Cloud

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Cancel CC before rejoining

New Here ,
Nov 07, 2019

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My annual subscription (paid monthly) expires on November 25, but I've seen a new deal that will save me £15/month (freelancers need all the help they can get!).

 

If I cancel my subscription will CC immediately be unavailable to me or will it continue until November 25th?

 

If I then start a new account will I lose anything in the process?

 

Many thanks,

 

Julie

Topics

Account management, Creative Cloud

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1.2K

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Adobe Employee ,
Nov 07, 2019

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Hi Julie,


If you've been charged for Nov (with this being the last month of your contract) and canceled the products should continue to work until Nov 25th and you wouldn't receive a refund. If you signed up for a new subscription you wouldn't lose anything so long as you used the same email address when signing up again.

 

Best,

- Dave

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New Here ,
Nov 07, 2019

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That's interesting. Thanks.

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New Here ,
Nov 07, 2019

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Thanks for your help, Dave!

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Most Valuable Participant ,
Nov 07, 2019

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>a new deal that will save me

 

As far as I know (I do not work for Adobe but I do read a lot of messages) any special offer is only available to a NEW subscriber, it will not lower the cost of a renewal

 

Which means that your existing subscription would need to be ended before you start a new subscription

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New Here ,
Dec 14, 2019

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Hi John, in June (UK) Adobe had a very good offer for new subscribers and when I asked them if I can have the discounted price they were very helpful and and gave me that. I had to agree for an extra year of subscription but I really didn't minded it as I really love their products.

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