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I want to cancel my creative cloud plan not chatting with the customer center.
it is because I can't connect to customer service.
Every time I try to connect customer service in chat. AI chatting said I should wait until the staff will join the chat. but It's not connected forever. I tried it more than 10 times. but failed.
because of that, I paid one more month that I don't want to keep the plan. I really want to refund that too.
Please let me know how to cancel the plan. by email or reply here.
Thanks.
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It doesn't work for me.
the problem is while following the direction, they said I should contact on chat every time.
I really need a different way to contact the supporting team.
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At what stage, section, clicking one of the options, does it come up with Contact on Chat?
AFAIK that isn't even an option on that Helpx page that @John T Smith linked to.
What Exact Type of plan do you have?
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I don't know if this will work, or not... https://helpx.adobe.com/contact/phone.html