Cancel Creative Cloud plan without chat

New Here ,
Nov 18, 2020 Nov 18, 2020

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I want to cancel my creative cloud plan not chatting with the customer center.

it is because I can't connect to customer service.

Every time I try to connect customer service in chat. AI chatting said I should wait until the staff will join the chat. but It's not connected forever. I tried it more than 10 times. but failed.

 

because of that, I paid one more month that I don't want to keep the plan. I really want to refund that too.

 

Please let me know how to cancel the plan. by email or reply here.

 

Thanks.

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Cloud storage web assets, Collaboration, File sync, Libraries

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Adobe Community Professional ,
Nov 18, 2020 Nov 18, 2020

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New Here ,
Nov 19, 2020 Nov 19, 2020

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It doesn't work for me.

the problem is while following the direction, they said I should contact on chat every time.

I really need a different way to contact the supporting team.

 

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LEGEND ,
Nov 20, 2020 Nov 20, 2020

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At what stage, section, clicking one of the options, does it come up with Contact on Chat?

 

AFAIK that isn't even an option on that Helpx page that @John T Smith linked to.

 

What Exact Type of plan do you have?

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Adobe Community Professional ,
Nov 19, 2020 Nov 19, 2020

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I don't know if this will work, or not... https://helpx.adobe.com/contact/phone.html

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