Cancel free membership

New Here ,
Feb 24, 2021 Feb 24, 2021

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Hello, I've recently cancelled my all of my Adobe subscriptions even before my free trial ended.

 

However, now I've been notified by my bank that I've been charged for After Effects and other apps as well. When I then choose to cancel I have to pay a fee as well because now I'm part of the annual plan???

 

I was never on any annual plan. Only on my free trial plan, that apparently was not cancelled, apparently on annual plan too, and apparently I am now liable to pay cancellation fee when I didn't touch After Effects after my free trial was over. Please help to sort this out.

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Adobe Community Professional ,
Feb 24, 2021 Feb 24, 2021

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Hello @Dustin5FF2,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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