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Cancel free trial

New Here ,
Apr 11, 2020

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How long do I have to wait before I can cancel my subscription? It tells me that I will be able to manage my subscription shortly but it still does not make me manage my subscription plan.

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Account management, Billing

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Cancel free trial

New Here ,
Apr 11, 2020

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How long do I have to wait before I can cancel my subscription? It tells me that I will be able to manage my subscription shortly but it still does not make me manage my subscription plan.

Topics

Account management, Billing

Views

59

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Most Valuable Participant ,
Apr 11, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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Abambo LATEST
Adobe Community Professional ,
Apr 11, 2020

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If payement processing is under way, the cancelation is not possible. Also, if I remember well, it may take up to 24h before you can cancel a freshly ordered trial.

 

You can anytime contact Adobe customer support for more information on this. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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