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Cancel free trial

New Here ,
Jun 04, 2020

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Guys, today it is 14 days to cancel my plan (free trial), and it is appearing that I have to pay R $ 495.00 (I'm from Brazil), what do I do ??? Help me, because I thought they would only charge from tomorrow !!! Not today, on the deadline.

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Cancel free trial

New Here ,
Jun 04, 2020

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Guys, today it is 14 days to cancel my plan (free trial), and it is appearing that I have to pay R $ 495.00 (I'm from Brazil), what do I do ??? Help me, because I thought they would only charge from tomorrow !!! Not today, on the deadline.

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Billing

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401

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New Here ,
Jun 04, 2020

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P.S: I haven't used Illustrator in a week !!!

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Adobe Community Professional ,
Jun 04, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information and hence can't help. You will have to contact Customer Care for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, cookies are enabled on your browser. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Adobe Employee ,
Jun 09, 2020

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Hi Camily,

 

Sorry about the delay. I am hopeful that issue issue is resolved by now. If not, I am moving this discussion to Get Started community. Our experts are there to help.

 

Regards,

Srishti

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