cancel my subscription in arrears

New Here ,
Jan 18, 2021

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I would like to cancel my subscription, but I cannot do it because there is a debt. But also I cannot pay this debt, because there are no funds. How do I cancel my subscription?

Снимок экрана 2021-01-18 в 15.04.05.png

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1 Correct Answer

Most Valuable Participant , Jan 18, 2021
John T Smith Most Valuable Participant , Jan 18, 2021
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c...

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Adobe Community Professional ,
Jan 18, 2021

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Moving thread to the Account, Payment, & Plan forum from Photoshop

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New Here ,
Jan 18, 2021

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I have no button to "cancel the plan" because I am in arrears. But I can't pay for it

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Most Valuable Participant ,
Jan 18, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Abambo LATEST
Adobe Community Professional ,
Jan 25, 2021

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As there are payement problems, you need to contact customer care to cancel. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

Regards, Abambo
Hard- and Software Engineer and Photographer.

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