Cancel plan with failed payment

New Here ,
Feb 07, 2021

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Ive received an email that my plan couldnt be renewed and as im not using it I want to cancel it but when I go to check the plan settings all I can do is pay or change payment method, it doesnt allow me to cancel it 😞 

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Account management, Billing

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Most Valuable Participant ,
Feb 07, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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