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Cancel prepaid plan before renewal and you charge me another $177.37

New Here ,
Feb 17, 2018 Feb 17, 2018

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Adobe,

I need some help here.  I have been waiting on chat to talk to someone for quite some time.  I cancelled a pre-paid plan before it renewed and you charged my credit card $177.37 to cancel.  What is going on with that?  The plan was pre-paid and I didn't expect any money back just the plan to end after the pre-paid period but instead I get a charge today for $177.37 on my credit card.  This seems like either an issue with the cancellation system or a shady billing policy.  I need answers and a refund ASAP.

Edit: I will post my chat transcript here after I finish it is amusing that they argue with me and state incorrect facts about billing dates.  Repeatedly ignore my requests for a supervisor.

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correct answers 1 Correct Answer

Adobe Employee , Feb 21, 2018 Feb 21, 2018
Hi Nicholas, You have been charged the cancellation fee via the debit memo 0079128213Please refer to Legal subscription terms | Adobe RegardsRajashree

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New Here ,
Feb 17, 2018 Feb 17, 2018

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Call a lawyer, have them send a registered letter and tell them you're going to sue fro fraud.

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Adobe Community Professional ,
Feb 18, 2018 Feb 18, 2018

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Hello webboysurf,

I'll try to interest an Adobe employee for your problem. Please be patient for a little while.

Hans-Günter

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Adobe Employee ,
Feb 21, 2018 Feb 21, 2018

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Hi Nicholas,

You have been charged the cancellation fee via the debit memo 0079128213

Please refer to Legal subscription terms | Adobe

Regards

Rajashree

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New Here ,
Mar 22, 2021 Mar 22, 2021

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How did you even get a hold of them. I'm having the same issue. They keep charging me.

 

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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