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Cancel Subscription

New Here ,
Jan 28, 2020 Jan 28, 2020

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Hi, 

 

I can't find a way to cancel my subscription that will be renewed on 28.02.2020. 

Following the instructions there must be a button next to the plan that says "Cancel" -> however thats not the case. 

 

The help sections also provides a link for the case this option isnt available: https://helpx.adobe.com/de/contact.html

 

The contact page however only brings me back where I was before ... https://helpx.adobe.com/de/manage-account/using/cancel-creative-cloud-subscription.html

 

So I am stuck in a loop. Tbh its really frustrating. 

 

Thank you for your help, feel free to reach out to me ...

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correct answers 1 Correct answer

Deleted User
Jan 28, 2020 Jan 28, 2020

Hi

Did you click on the chat icon, bottom right of the page

2020-01-28 14_39_44-.png

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Guest
Jan 28, 2020 Jan 28, 2020

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Hi

Did you click on the chat icon, bottom right of the page

2020-01-28 14_39_44-.png

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New Here ,
Jan 28, 2020 Jan 28, 2020

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aah *facepalm* 

 

Thank you Ged. I really didnt see it... 

 

 

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