Cancel Subscription

New Here ,
Oct 22, 2020

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I want to cancel my subscription i get "Contact support to make changes to plan", I am in no position to call the customer service. I cant find the Live chat link. What are my options.

 

I cant believe that you cant even provide a service to cancel your subscription online. In the meanwhile i got charged for another month.

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Cloud storage web assets

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1 Correct Answer

Adobe Community Professional , Oct 22, 2020
Manan Joshi Adobe Community Professional , Oct 22, 2020
Hello @gautamk83098055,Look at the following link for information on how to cancel your subscription.https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlIf the information does not help, then you need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a hu...

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Adobe Community Professional ,
Oct 22, 2020

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Hello @gautamk83098055,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Oct 22, 2020

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If it helps, this is where to find the chat icon:

chat icon.png

 

 

 

 

 

 

 

 

 

You can also try searching for Adobe customer support using your favorite search engine. This normally returns a regionally appropriate phone number in the first few results.

 

Typing BILLING instead of AGENT may connect you directly to someone who can help resolve both the cancellation issue and the extra month's charge. Be aware that if you signed up for an annual subscription, Adobe charges a cancellation fee unless your attempt to cancel was in the last month of the subscription.

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Most Valuable Participant ,
Oct 22, 2020

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I suspect you can't cancel online, because they have to inform you of the cancellation fee and have you accept it.

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